RETURN & REFUND POLICY

ORDER CANCELLATION

Before shipping: If you cancel your order before shipping, you will be refunded. An Up to 5% transaction fee will be deducted from your refund.
After shipping: To request an order cancellation after it has been shipped, the customer needs to pay an up to 15% processing fee (10% restocking fee and Up to 5% transaction fee). The customer is also responsible for the return shipping cost.

RETURNS

A return must be made within 14 days of the delivery date. In order to qualify, the product must be in new, unused/uninstalled condition. All original packaging and tags must be intact and included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.

Due to the nature of our products, we always start the return eligibility from the date of delivery.

RETURN PROCESS

To be eligible for a return, your item must be in unused condition, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Customers must obtain our written approval before returning an item. If a customer returns an item without our written consent, no refund will be issued. Currently, we are not offer return shipping labels, and the customer must pay the shipping fees to have the item sent back.

To initiate a return, you can email us at support@lunbundmoto.com. If your return is approved and accepted, we will provide instructions on how and where to send your package. Please note that customers are responsible for all return shipping costs, and we do not provide return shipping labels.

For any return inquiries, you can always contact us via email support@lunbund.com.

DAMAGES AND ISSUES

At the time of delivery, the carrier will provide you with a Bill of Lading (BOL) and/or Delivery Receipt for you to sign. it is important for you to thoroughly inspect your shipment before signing.

Please ensure to visually inspect both the inside and outside of the boxes and make all notations on the paperwork. Each carrier uses their own standard forms, so ensure to fill out the proper spaces provided.

If you've found damage during your inspection, all damage and defects MUST be noted on all copies of the BOL and Delivery Receipt. This is necessary for us to file a claim with the carrier and to assist you with a return, replacement or repair.

TIME FRAME FOR REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) business days from the receipt of your item to process your return or exchange.
Refunds may take 5-10 business days to appear in your account depending on your credit card company. All refunds will be made to your original payment method. We will notify you by email when your return has been processed.

EXCEPTIONS

Unfortunately, we cannot accept returns on sale items or gift cards.

PLEASE NOTE

 Up to a 15% processing fee (10% restocking fee+Up to 5% transaction fee) WILL be charged for returns.
 All returns require the original packaging supplies and shipping box. Bikes must not have any wear, dirt, scratches, and must be in the same packaging and condition as you received them, and must include all items in the box (battery, charger, keys, hardware, etc.).
 For shipping damages or product defects: We will do its best to service you and provide tech support to fix simple issues. We will also provide the replacement parts necessary to try our best to service you.
 To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

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